Cancellation and Refund Policy

At IntervueBox, we aim to provide our customers with a seamless and high-value experience. This Cancellation and Refund Policy outlines the terms under which you may cancel your subscription or request a refund.

1. Subscription Cancellation

You may cancel your IntervueBox subscription at any time by contacting us at [email protected].

2. Refund Eligibility

A. One Time Charges and Subscription Plans (Monthly/Quarterly/Half Yearly/Annual)

Refunds will not be issued in the following cases:

• Change of mind after purchase
• Unused credits or remaining time
• Failure to cancel before the renewal date

B. Pay-Per-Use Credits

Pay-per-use credits are non-refundable once purchased. Any unused credits remain available for use in accordance with the terms of your plan.

3. White-Label and Enterprise Licenses

Custom contracts, including white-label or reseller agreements, are governed by their own terms as defined in your Service Agreement (MSA) or Subscription Agreement.

4. Rollover Credits

For qualifying plans, unused interview credits may roll over, provided your subscription remains active and is not canceled.

5. Requesting a Refund

To request a refund, please email us at [email protected] with the following details:

• Your registered email
• Invoice number
• Reason for cancellation or refund

Requests are reviewed within 14 business days. Approved refunds are processed within 5–10 business days to the original payment method.

6. Chargebacks

Initiating a chargeback without contacting support may result in account suspension. Please reach out to us first to resolve any concerns.

7. Changes to Policy

IntervueBox reserves the right to update this policy at any time. Continued use of our services implies acceptance of the updated terms.

For any questions regarding this policy, please contact us at [email protected].